FAQs

Where is The Outsiders Co. located?

The Outsiders Co. is a registered company in Singapore. We also have offices in China, Hong Kong and Taiwan.

What is the typical turnaround time on a project?

Turnaround times for standard projects range from 3-5 business days. Complex projects may require additional days. For complex projects, please get in touch with us via our contact form.

To better understand the way we work, please refer to our Project Terms & Conditions.

What do I need to do to get a project started?

Once we have discussed and agreed on the scope of work, we will deliver a quotation to be accepted and endorsed.

To begin the project, a non-refundable deposit of 50% must be made.

To avoid delays, files required to complete the project such as logos, brand guidelines, content copy and photographs should be furnished in a timely fashion.

For design-related projects, sharing a few examples of design styles may also be required.

To better understand the way we work, please refer to our Project Terms & Conditions.

How do I send my files to The Outsiders Co.?

Files can be sent to us via email. As for larger sized files, we are happy to receive them through file sharing links provided by Box, Dropbox, Google Drive, WeTransfer, etc.

Can I get a quote on a project without detailed requirements?

The more information we can gather about your project, the more accurate we can be when providing an estimate. Nonetheless, we understand that some projects don't afford such liberties and we'll only get to know more along the way. Under such circumstances, we'll do our best to help scope out the project and provide the closest estimates based on the information available.

When more information becomes available later in the process, we'll work in collaboration and agreement with you to adjust the scope, deliverables and costs. This is a common occurance in large, complex and open-ended projects. To better manage this, we'll set specific project guidelines to help minimise the uncertainty of deliverables.

To better understand the way we work, please refer to our Project Terms & Conditions.

Can I pay by credit card?

Yes, we accept credit card payments. However, merchant fees will have to be added to the final bill and borne by the client.

Credit card payments may be made via Stripe, an online payment platform that meet international standards in managing and storing your credit card information securely. This means that The Outsiders Co. is not able to access or read your credit card details. Please visit Stripe for further information.

Where is The Outsiders Co. located?

The Outsiders Co. is a registered company in Singapore. We also have offices in China, Hong Kong and Taiwan.

Is The Outsiders Co. on social media?

Yes, follow us on Facebook, Instagram, LinkedIn and Pinterest. We'll certainly be growing our presence on other social media platforms so watch this space.

Can The Outsiders Co. receive projects on short notice?

We prefer to take on projects with a minimum lead time of 2-3 business days because having an adequate lead time facilitates better ideation and planning works.

Taking on projects with shorter lead times may still be possible but are subject to bandwidth and will require that creative briefs and content information are fully furnished on time.

What is the typical turnaround time on a project?

Turnaround times for standard projects range from 3-5 business days. Complex projects may require additional days. For complex projects, please get in touch with us via our contact form.

To better understand the way we work, please refer to our Project Terms & Conditions.

Will there be extra fees for shorter turnaround times?

Yes, for projects requiring shorter turnaround times, an express fee will have to be levied in order to prioritise your project.

For 48-hour turnaround times, our express fee is 1.5x the standard fee.

For 24-hour turn around times, our express fee is 2x the standard fee.

How does The Outsiders Co. handle scope changes and requirements mid-project?

Quite commonly, clients wish to widen the project scope or request for additional features as they see the project develop. We fully understand this, and will always try to facilitate these changes or additions to the project during the process.

We will do our best to provide an estimate on the cost with the information we have available, and will make sure to let you know up front if details come to light that can affect the time and resources required to complete the project.

If material changes to the scope of work arise mid-project, we will discuss the new project plan, then adjust the project timeline and fees accordingly. We will ensure that we obtain your approval to proceed if changes to the project scope require additional fees, resources and/or time.

To better understand the way we work, please refer to our Project Terms & Conditions.

What do I need to do to get a project started?

Once we have discussed and agreed on the scope of work, we will deliver a quotation to be accepted and endorsed.

To begin the project, a non-refundable deposit of 50% must be made.

To avoid delays, files required to complete the project such as logos, brand guidelines, content copy and photographs should be furnished in a timely fashion.

For design-related projects, sharing a few examples of design styles may also be required.

To better understand the way we work, please refer to our Project Terms & Conditions.

How do I send my files to The Outsiders Co.?

Files can be sent to us via email. As for larger sized files, we are happy to receive them through file sharing links provided by Box, Dropbox, Google Drive, WeTransfer, etc.

Can I get a quote on a project without detailed requirements?

The more information we can gather about your project, the more accurate we can be when providing an estimate. Nonetheless, we understand that some projects don't afford such liberties and we'll only get to know more along the way. Under such circumstances, we'll do our best to help scope out the project and provide the closest estimates based on the information available.

When more information becomes available later in the process, we'll work in collaboration and agreement with you to adjust the scope, deliverables and costs. This is a common occurrence in large, complex and open-ended projects. To better manage this, we'll set specific project guidelines to help minimise the uncertainty of deliverables.

To better understand the way we work, please refer to our Project Terms & Conditions.

Can I see examples of The Outsiders Co.'s work?

We rarely share our clients’ work or the names of our clients. Everything we do is 100% confidential. However, where we’ve received the expressed approval from any client to share samples, you may view them on our respective Capabilities page.

To better understand the way we work, please refer to our Project Terms & Conditions.

What happens if I'm not satisfied with the work?

Customer satisfaction and quality are the most important values at The Outsiders Co. If there has been any miscommunication before or during your project, or any other factor that adversely affected your experience with us, please reach out to us and we’ll get in touch with you to learn more.

What is The Outsiders Co.'s payment schedule like for standard projects?

Once we have discussed and agreed on the scope of work, we will deliver a quotation to be accepted and endorsed.

To begin the project, a non-refundable deposit of 50% must be made. We will begin work as soon as we receive an adequate creative brief and files required to complete the project such as logos, brand guidelines, content copy and photographs have been furnished.

To better understand the way we work, please refer to our Project Terms & Conditions.

When will I receive my invoice from The Outsiders Co.?

We will deliver an invoice to your specified email address upon requesting for a 50% deposit to begin work on a project.

To better understand the way we work, please refer to our Project Terms & Conditions.

Can I pay by credit card?

Yes, we accept credit card payments. However, merchant fees will have to be added to the final bill and borne by the client.

Credit card payments may be made via Stripe, an online payment platform that meet international standards in managing and storing your credit card information securely. This means that The Outsiders Co. is not able to access or read your credit card details. Please visit Stripe for further information.

What are The Outsiders Co.'s accepted modes of payment?

We accept the following payment modes:

1) Cash payment at our office location;

2) Local cheque payment at our office or mailed to us;

3) Bank transfer to our company’s bank account;

4) Mobile payment via PayNow; or

5) Credit card (please note that merchant fees will be added to the final bill and borne by the client).