FAQs

The Outsiders Co. is a registered company in Singapore. We also have offices in China, Hong Kong and Taiwan.

Yes, follow us on Facebook, Instagram, LinkedIn and Pinterest. We'll certainly be growing our presence on other social media platforms so watch this space.

We prefer to take on projects with a minimum lead time of 2-3 business days because having an adequate lead time facilitates better ideation and planning works.

Taking on projects with shorter lead times may still be possible but are subject to bandwidth and will require that creative briefs and content information are fully furnished on time.

Yes, for projects requiring shorter turnaround times, an express fee will have to be levied in order to prioritise your project.

For 48-hour turnaround times, our express fee is 1.5x the standard fee.

For 24-hour turn around times, our express fee is 2x the standard fee.

Turnaround times for standard projects range from 3-5 business days. Complex projects may require additional days. For complex projects, please get in touch with us via our contact form.

To better understand the way we work, please refer to our Project Terms & Conditions.

The more information we can gather about your project, the more accurate we can be when providing an estimate. Nonetheless, we understand that some projects don't afford such liberties and we'll only get to know more along the way. Under such circumstances, we'll do our best to help scope out the project and provide the closest estimates based on the information available.

When more information becomes available later in the process, we'll work in collaboration and agreement with you to adjust the scope, deliverables and costs. This is a common occurrence in large, complex and open-ended projects. To better manage this, we'll set specific project guidelines to help minimise the uncertainty of deliverables.

To better understand the way we work, please refer to our Project Terms & Conditions.

Quite commonly, clients wish to widen the project scope or request for additional features as they see the project develop. We fully understand this, and will always try to facilitate these changes or additions to the project during the process.

We will do our best to provide an estimate on the cost with the information we have available, and will make sure to let you know up front if details come to light that can affect the time and resources required to complete the project.

If material changes to the scope of work arise mid-project, we will discuss the new project plan, then adjust the project timeline and fees accordingly. We will ensure that we obtain your approval to proceed if changes to the project scope require additional fees, resources and/or time.

To better understand the way we work, please refer to our Project Terms & Conditions.

We understand that changes are bound to happen in design. To streamline the design process and keep changes to a minimum, we typically start by providing up to two (2) initial design concepts i.e. sketches, moodboards or stylescapes for selection before any actual design, execution or layout commences. These initial concepts are usually based on a few sample designs provided by clients so that we have a reference point to work from.

Once an initial concept has been accepted by the client, any amendment amounting to material change on the selected concept during the execution stage will have to be deemed as a new concept and may incur additional fees.

Upon delivery of the first draft, we offer clients up to two (2) standard rounds of revisions, based on consolidated feedback, and amounting to no more than 15% of the overall design.

Upon delivery of the final draft, clients may request up to two (2) more minor revisions limited to text-based amendments only. Strictly no amendments to the design layout will be permitted at this stage.

For clients that need it, additional rounds of revisions may be requested at the prevailing project rate.

For more information, please refer to our Project Terms & Conditions.

Once we have discussed and agreed on the scope of work, we will deliver a quotation to be accepted and endorsed.

To begin the project, a non-refundable deposit of 50% must be made.

To avoid delays, files required to complete the project such as logos, brand guidelines, content copy and photographs should be furnished in a timely fashion.

For design-related projects, sharing a few examples of design styles may also be required.

To better understand the way we work, please refer to our Project Terms & Conditions.

Files can be sent to us via email. As for larger sized files, we are happy to receive them through file sharing links provided by Box, Dropbox, Google Drive, WeTransfer, etc.

We rarely share our clients’ work or the names of our clients. Everything we do is 100% confidential. However, where we’ve received the expressed approval from any client to share samples, you may view them on the respective Capabilities pages.

To better understand the way we work, please refer to our Project Terms & Conditions.

Customer satisfaction and quality are the most important values at The Outsiders Co. If there has been any miscommunication before or during your project, or any other factor that adversely affected your experience with us, please reach out to us and we’ll get in touch with you to learn more.

Once we have discussed and agreed on the scope of work, we will deliver a quotation to be accepted and endorsed.

To begin the project, a non-refundable deposit of 50% must be made. We will begin work as soon as we receive an adequate creative brief and files required to complete the project such as logos, brand guidelines, content copy and photographs have been furnished.

To better understand the way we work, please refer to our Project Terms & Conditions.

We will deliver an invoice to your specified email address upon requesting for a 50% deposit to begin work on a project.

To better understand the way we work, please refer to our Project Terms & Conditions.

Yes, we accept credit card payments. However, merchant fees will have to be added to the final bill and borne by the client.

Credit card payments may be made via Stripe, an online payment platform that meet international standards in managing and storing your credit card information securely. This means that The Outsiders Co. is not able to access or read your credit card details. Please visit Stripe for further information.

We accept the following payment modes:

1) Cash payment at our office location;

2) Local cheque payment at our office or mailed to us;

3) Bank transfer to our company’s bank account;

4) Mobile payment via PayNow; or

5) Credit card (please note that merchant fees will be added to the final bill and borne by the client).