The Outsiders Co. is a multi-disciplinary creative agency that specialises in building and delivering impactful Branding and Marketing strategies for startups and enterprises.
The Outsiders Co. is a registered company in Singapore. We also have offices in China, Hong Kong and Taiwan.
The more information we can gather about your project, the more accurate we can be when providing an estimate. Nonetheless, we understand that some projects don't afford such liberties and we'll only get to know more along the way. Under such circumstances, we'll do our best to help scope out the project and provide the closest estimates based on the information available.
When more information becomes available later in the process, we'll work in collaboration and agreement with you to adjust the scope, deliverables and costs. This is a common occurance in large, complex and open-ended projects. To better manage this, we'll set specific project guidelines to help minimise the uncertainty of deliverables.
To better understand the way we work, please refer to our Project Terms & Conditions.
Turnaround times for standard projects range from 3-5 business days. Complex projects may require additional days. For complex projects, please get in touch with us via our contact form.
To better understand the way we work, please refer to our Project Terms & Conditions.
We understand that changes are bound to happen in design. To streamline the design process and keep changes to a minimum, we typically start by providing up to two (2) initial design concepts i.e. sketches, moodboards or stylescapes for selection before any actual design, execution or layout commences. These initial concepts are usually based on a few sample designs provided by clients so that we have a reference point to work from.
Once an initial concept has been accepted by the client, any amendment amounting to material change on the selected concept during the execution stage will have to be deemed as a new concept and may incur additional fees.
Upon delivery of the first draft, we offer clients up to two (2) standard rounds of revisions, based on consolidated feedback, and amounting to no more than 15% of the overall design.
Upon delivery of the final draft, clients may request up to two (2) more minor revisions limited to text-based amendments only. Strictly no amendments to the design layout will be permitted at this stage.
For clients that need it, additional rounds of revisions may be requested at the prevailing project rate.
For more information, please refer to our Project Terms & Conditions.
Once we have discussed and agreed on the scope of work, we will deliver a quotation to be accepted and endorsed.
To begin the project, a non-refundable deposit of 50% must be made.
To avoid delays, files required to complete the project such as logos, brand guidelines, content copy and photographs should be furnished in a timely fashion.
For design-related projects, sharing a few examples of design styles may also be required.
To better understand the way we work, please refer to our Project Terms & Conditions.
Files can be sent to us via email. As for larger sized files, we are happy to receive them through file sharing links provided by Box, Dropbox, Google Drive, WeTransfer, etc.
Yes, we accept credit card payments. However, merchant fees will have to be added to the final bill and borne by the client.
Credit card payments may be made via Stripe, an online payment platform that meet international standards in managing and storing your credit card information securely. This means that The Outsiders Co. is not able to access or read your credit card details. Please visit Stripe for further information.